Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
Each support request you send to us will be attended to within maximum one hour. If your support ticket or e–mail needs further assistance from a server administrator, we’ll without delay forward it and leave a note to notify you that your case is being examined. If you order the Admin Services package, any of the tasks included there will be completed at a time of your preference.
An Excellent Help Desk Service
- We’ll be available to you 24x7 to respond to any inquiries that you may have related to our Website Control Panel or any of the apps that we have installed for you on the dedicated server. In case you also require help handling server management tasks, you can take a glimpse at our Admin Services package, which includes data backup hard disk storage space, OS updates every week, server monitoring and restarting procedures, plus problem troubleshooting and software installation services.
A User–Friendly Help Area
Every Linux dedicated hosting server is equipped with our free–of–cost Website Control Panel, which boasts an exhaustive knowledgebase plus a selection of how–to video tutorials. Whenever you require help working with the Website Control Panel, just press the Help or Videos buttons in the upper right corner.