In the event that you have ever had a shared hosting account in the past or you have dealt with any other kind of online service, you probably know from personal experience that for a lot of things it is better to consult with a live person over the phone rather than exchange tickets or emails. If you want to learn more about a service before you purchase it or if something small needs to be made, for instance, it is easier and a lot faster to do it live. When you can connect with representatives over the phone, it's very likely that you are working with an actual website hosting supplier, not just a reseller. The type of support that you will get over the phone varies between different companies - from common matters to dedicated technical support. Typically most suppliers supply pre-sales assistance and first level telephone support, while more complex technical issues are resolved through email and tickets.
Phone Support in Shared Hosting
In case you decide to buy one of our Linux shared hosting, you'll be able to connect with our customer support team via phone for 14 hrs a day. We can assist you in choosing the ideal package for your sites since we believe that it is better to discuss these issues with a live person. In case you already have an account, we're able to help you with any sales/billing questions and general matters, even with some technical matters which don't require a long time or escalation to a system administrator because it will be more appropriate to open a support ticket for time-consuming troubles so as to have all the communication in one place. We now have phone numbers in the United States of America, the UK and Australia, so you'll be able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Hosting
Every time you want additional information about the semi-dedicated hosting that we supply, you will be able to call any of the three support lines that we have around the globe - in the U.S.A., the UK and Australia. In this way, you have the option to check in advance whether our solutions will be suitable for your websites. If you are already our customer and you own a semi-dedicated account, you will be able to contact us on the phone for 14 hours daily about any type of billing or general queries. For entirely technical troubles you need to use our ticketing system in order to contact our tech support since someproblems simply require longer time to be dealt with, but we will assist you over the phone with a lot of minor tech problems as well, saving you time and efforts.