If you ever have any enquiries regarding your web hosting plan or if you face a problem with your websites, you will have to contact the web hosting provider’s client support team. It may not make a difference how soon they’ll respond when you have a generic inquiry, but a problem like a misapplied software application update, for example, may result in your website becoming broken or invisible online. And the longer you have to wait for the support team to assist you, the longer the site will be inoperative. If you offer goods or services online, any downtime will unfavorably influence your site and you may lose existing or prospective visitors. Many hosting providers, particularly resellers, handle tickets and e-mails within 24 hours, but in the digital age that is way too long, since clients will rarely return to a website that isn’t working correctly over an extended span of time.
One-Hour Response Guarantee in Shared Hosting
If you’re using any of our Linux shared hosting and you’ve got a query or come across a certain problem, you can touch base with us 24x7x365 by opening a helpdesk ticket or by sending an email and we will make sure that you have an answer in no more than sixty minutes. In case the issue can be solved, we’ll do it before we reply, whilst in case there’s something that you need to do on your end, we will provide you with all the required info – what possible solutions to try, what settings to check, and so on. Usually, you’ll obtain a reply within maximum half an hour, which suggests that waiting for hours and hours on end or even for more than a day to get help is something unthinkable. Our 1-hour response guarantee is valid for any enquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support staff representatives will be at your service at all times and they will answer any ticket that you post via the web hosting Control Panel within maximum 1 hour. The response time is guaranteed irrespective of whether you have a general question concerning your semi-dedicated server or you stumble upon a certain challenge and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available 24-7-365 to handle any general, technical or billing issue. In case you contact us about anything that is within our capability, we’ll solve it before we reply, which goes to say that you will not have to wait for hours or days while the problem continues. In case there’s something that you have to do on your end, we’ll provide you with the needed information – what workable solutions to try, what steps to take, etc.