A live chat is a real-time way of communication between a website hosting supplier's support crew and its customers. It is an efficient way to get some info about the web hosting services or get some problem resolved since you are talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the smaller possibility of errors any time you exchange info such as usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you can do another thing while the agent examines the issue involved. What's more, you'll be able to be a part of a live chat room from any computer which is connected to the web, avoiding the telephone fees that you will need to pay if you are calling to a different country.
Live Chat Support in Shared Hosting
Together with the telephone and ticket support, we supply live chat support as well. You'll be able to contact us every day, including holidays and weekends, and we can give you more information about the Linux shared hosting that we offer in case you are not among our customers yet, or about common and billing questions if you already have an account. Although for solely technical matters you will have to open a ticket to our technical assistance team, because such matters need more time to be resolved, you may still contact us on our live chat for some tech details. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is available every day, even on holidays and weekends. It is the perfect way to find out more information about our semi-dedicated hosting if you don't have an account yet or to get some issue resolved in case you're a client and our support representatives will assist you right away regardless of the time of the day you join the chat. In case you wonder which package is more appropriate for your web sites, in case you need advice whether you should order a particular upgrade and how to order it or when you have problems installing an email account on your computer, you are able to get in touch with us and we will supply you with the required details at once. Our live chat is available even after our phone lines are off for the day, therefore if you have an account with us, you can be sure that you will always find timely assistance with any kind of question or problem that pops up.