A ticketing system is the most widespread means of communication that web hosting companies offer to their clients. It’s most often part of the billing account and is the quickest way to solve an issue that takes a certain amount of time to examine or that needs to be forwarded to a server admin. Thus, all replies provided by either party will be stored in one place in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least 2 accounts to carry out a given task or to reach the hosting company’s client service staff. In case you desire to manage a handful of domains and each one of them is hosted in a separate account, you will have to use even more accounts at the same time. Furthermore, it might take significant time for the hosting provider to reply to your ticket requests.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting include an integrated trouble ticket system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will allow you to manage everything related to the web hosting service itself in the same location – payments, web files, emails, tickets, etc., avoiding the necessity to use different admin interfaces. In case you have any pre-sales or technical questions or any difficulties, you can post a ticket with several clicks without ever logging out of your hosting Control Panel. During the process, you may select a category and our system will present you with a variety of help articles, which will supply you with additional information and which may help you solve any specific issue even before you actually post a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was designed with the belief that you should be able to manage everything related to your semi-dedicated account in one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an inquiry or confront a complication, you can get in touch with our help desk support staff instantly without the need to sign into another admin dashboard. You can browse through your website files or check various account settings while you post a new ticket or read the reply to an older one. If you’ve got an enormous number of tickets and you would like to track down a specific one, you can use the smart search box, which is available in the Help section. We will make sure you get an answer in no more than sixty minutes irrespective of the essence of your question or problem.