A ticketing system is the most widespread means of communication that web hosting companies offer to their clients. It’s most often part of the billing account and is the quickest way to solve an issue that takes a certain amount of time to examine or that needs to be forwarded to a server admin. Thus, all replies provided by either party will be stored in one place in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least 2 accounts to carry out a given task or to reach the hosting company’s client service staff. In case you desire to manage a handful of domains and each one of them is hosted in a separate account, you will have to use even more accounts at the same time. Furthermore, it might take significant time for the hosting provider to reply to your ticket requests.