The client support that you'll receive from your shared hosting provider is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you have some technical issue with a current account. Prompt and correct information about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a sign that you're ordering from a real hosting supplier not from some reseller. When you obtain a hosting account from a company that doesn't own its servers and it can't access them right away, it's likely that you will wait for a few days in order to get a response to your query, which means that your web sites may stay offline for ages. Alternatively, a provider which provides numerous means of communication and has a tech support team that is available all the time can assist you right away and help you limit or completely avoid any downtime and possible losses.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance without delay, so our shared hosting
services feature 24/7 technical support as well as several ways of contact. If you don't have an account yet, you can easily phone us or use our live chat and chat with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up getting a service that you can't use effectively. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it needs further investigation. In contrast to the majority of providers out there, we answer to all of the tickets within an hour, so you won't have to wait for an entire day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You can test our support services even before you get a semi-dedicated server
account from our company as we have phone and live chat support for pre-sales, billing and general queries. Our representatives can assist you to choose the ideal package or offer you info about our servers, to check whether the system requirements for your websites are met. When you are an active customer, you can also contact us via electronic mail or through our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that whenever you use any of these two ways of contact, you'll receive an answer within less than an hour and that’s 24/7, including weekends and official holidays. In case you've employed the web hosting services of other companies, even big ones, you'll be able to compare the response time due to the fact that it usually takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Hosting
If you buy a virtual private server
from our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local phone numbers in the U.S.A., the UK and Australia along with a live chat service. If you are an existing customer and you require help with a technical issue which requires additional time to analyze or resolve, you're able to open a ticket through your billing account or you can send an e-mail message and we will handle the issue and send you an answer within 1 hour. The response time is guaranteed 24/7, including weekends and holidays, however for the vast majority of problems it takes no more than half an hour to get assistance. The support service covers the VPS as well as all the pre-installed software it features, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max response time guarantee, you will take advantage of quick support when you order a dedicated server
through our company. Our customer and technical support crews are available 24/7/365, as a result if you open a support ticket from your billing account or you send an email regarding any kind of issue with the server or the pre-installed software on it at any time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the more suitable option if the issue in question needs a longer period of time to be resolved or when it has to be given to our administrators, since it is much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.